Privacy Policy

1. Information we collect

• Details you give us: when you send an enquiry through our contact form, we collect your name, phone number and/or email address, the product or service you are interested in, and your message.
• Conversations: when you contact us on WhatsApp, by phone or by email, we receive the details you choose to share.
• Technical data: like every website, our hosting provider automatically records basic technical information such as your IP address, browser type, device type and the pages requested, to keep the website secure and working.

We do not ask for passwords, payment card details, health or other sensitive information through this website. Please do not include such information in your message.

2. How we use your information

• To reply to your enquiry and send you the information or quotation you asked for.
• To provide and manage our services if you become a client.
• To keep our website secure and protect it against spam and misuse.
• To improve our website and services.
• To meet our legal, tax and accounting obligations.

We do not sell or rent your personal data. We do not use it for unrelated marketing without your consent.

3. Your consent

By submitting our contact form, you consent to us using your details to respond to your enquiry. You can withdraw your consent at any time by contacting us. Withdrawing consent does not affect anything we did before you withdrew it.

4. Services we use to run this website

We use trusted service providers who process data on our behalf, under their own privacy policies:

• Google Firebase Hosting: hosts this website and keeps basic server logs.
• Google Workspace (Google Apps Script, Google Sheets and Gmail): when you submit the contact form, your enquiry is saved in our private Google Sheet and sent to our email inbox.
• Google Fonts: loads the fonts used on this website. Your browser connects to Google, which receives your IP address.
• Google Maps: the map on our Contact page is provided by Google and may set its own cookies.
• WhatsApp (Meta): if you message us using the WhatsApp button, the chat is handled by WhatsApp under its own privacy policy.

Google's privacy policy is available at policies.google.com/privacy. These providers may store data on servers outside India, with appropriate safeguards.

5. Cookies and local storage

This website does not use advertising or analytics cookies. We save one small note in your browser's local storage to stop the contact form being sent repeatedly within a minute; it contains no personal details. The embedded Google Map may set its own cookies.

If we add analytics or advertising tools in the future (for example Google Analytics or Google Ads tracking), we will update this policy before doing so and ask for your consent where the law requires it.

6. How long we keep your information

We keep enquiry details for as long as we need them to respond and follow up, and for up to 2 years after our last contact with you. If you become a client, we keep project and billing records for as long as our contract and the law (for example tax rules) require. After that, we delete or anonymise the data.

7. How we protect your information

This website uses HTTPS encryption and security headers. Enquiries are stored in an access-restricted account, and our forms have spam protection. No method of sending or storing data online is completely secure, but we take reasonable steps to protect your information.

8. Your rights

Under the DPDP Act you have the right to:

• Ask for a summary of the personal data we hold about you and how we use it.
• Ask us to correct, complete or update your data.
• Ask us to erase your data when it is no longer needed.
• Withdraw your consent at any time.
• Nominate another person to exercise your rights in case of your death or incapacity.
• Have your complaints addressed by us (grievance redressal).

To use any of these rights, contact us by email at info.ddnextgen@gmail.com. We will respond within a reasonable time, normally within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

9. Children

Our website and services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us their details, please contact us and we will delete them.

10. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

11. Contact and grievances

For any question, request or complaint about your personal data, contact DDNextGen, Mumbai, Maharashtra, India, by email at info.ddnextgen@gmail.com, by phone on +919326769770.